- The identified problem revolves around the challenge of collecting reviews from individuals using traditional methods, particularly considering that not everyone possesses the ability or willingness to articulate their opinions. Factors such as shyness or a lack of verbal expression skills can hinder the conventional review process. In response, our objective is to employ basic scientific methods to develop a model capable of gathering feedback from individuals, bypassing the limitations associated with conventional review methods. This model aims to extract data from people, facilitating a more accurate representation of their sentiments and opinions about a particular place.
- The modern restaurant business faces a variety of obstacles on its path to expansion and improved operations. The gathering of valuable client feedback is a crucial aspect of this endeavour, and it has evolved significantly with the introduction of various approaches. Conventional feedback systems, such focus groups, POS system integration, social media platforms, and feedback forms, continue to be used, although they have drawbacks. This study highlights the complex issues that establishments in the hospitality industry encounter by concentrating on the nuances of gathering restaurant ratings.
- In response to the identified problem, we are implementing a targeted solution, starting with the restaurant sector due to time constraints. The solution involves the systematic collection of customer data, focusing on parameters such as the duration of their stay in the restaurant, the number of individuals they are accompanied by, and subtle cues derived from their facial expressions while eating. By accumulating this data, we aim to discern and analyse the overall sentiment and final impression that customers have regarding the restaurant. This approach allows us to gauge customer experiences more comprehensively, providing valuable insights into the dynamics of their interactions with the establishment.
Created December 1, 2023
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